Telephone Operator

Job Description

A Telephone Operator Contributes To The Impressions Of Our Guests And, Therefore, Must Perform The Following Tasks To The Highest Standards
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Assists guests with international calls and directory queries
Calls guests by name whenever possible
Pages staff member when requested
Abides by principles of guest privacy
Handles guests' needs or requests and reports complaints to the Magic Supervisor
Report on logbook daily
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Advises defects on switchboard equipment to Supervisor
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel's fire, life and safety system
Maintain Hotel Information
Provide secretarial services for guests
Efficient in the use of all business center equipment
Update traffic sheets accurately
Handle complaints promptly and follow up thoroughly on action taken
Promote in house service and facilities
Update airline schedules and guides the guest whenever requested
Co-ordinate the reservations of meeting rooms
Advise to Supervisor all stationary needs in advance
Ensure cleanliness of work area and clean your work area prior to departing
Report daily activities in logbook

Occupational Health And Safety Responsibilities
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements